Claims

We understand the possibility of financial loss is the reason people purchase insurance. The fair and professional manner in which our staff and our carefully selected independent adjustors handle those losses is the reason we have been in business since 1856 and why our policyholders remain with Lebanon Valley year after year.

Protecting the assets of our policyholders and paying losses justly and promptly is critical to our success and we take pride in helping you in your time of need.

How to file a claim:

For other than Workers' Compensation claims, please contact the independent agent shown on your policy during their normal business hours. That agent will take your information and submit the necessary Loss Notice for you. If you are unable to contact your agent, or if Lebanon Valley is shown as the agent on your policy, you may contact us during our normal business hours of 8:00 AM to 4:30 PM Monday through Thursday and 8:00 AM to 4:00 PM on Friday at 717-272-6655, Ext. 100.

For ALL Workers' Compensation claims please contact ACS Claim Service, Inc (ACS) at 800-258-3675 within 24 hours of the injury.

You will need the following information when reporting a workers' compensation claim:

Employee:

Address, including county
Telephone number
Social Security number
Date of birth
Marital status, number of dependents
Job title
Date of hire

Employer:

Address, including county
Name of contact person
Telephone number
Type of business/FEIN
Insurance company name
Policy number with dates of coverage

Incident/Injury:

How employee got hurt
Body area affected
Treating doctor's name and address
Witness name and telephone number
Where did injury happen? (i.e. Street/Road name)

Dates:

Date and time of injury
Date employer was notified
Date of disability
Date of return to work
Last full day employee was paid
Date of hire

ACS Claim Service, Inc. will mail/fax copies to:

Lebanon Valley Insurance Company
Employer
Employee
Workers' Compensation Bureau, if lost time

For emergency claims reporting ONLY, for other than Workers' Compensation claims, contact Marshall Frick at FM Claims at 800-514-6072.