Insurance is one of the few commodities you pay for in the sincere hope you’ll never need it. When you do, it is after financial and property loss, usually intertwined, and LVI’s claim service is a key reason why policyholders have remained loyal since we started insuring our neighbors in Lebanon County and beyond more than 150 years ago.

LVI teamed with the Tuscarora Wayne (TW) Insurance Company in 2010 for claims service, and their approach to claims and making the underwriters and agents key players in that process have been compatible from the start. Underwriters work closely with independent agents, and that assures you’ll have someone on your side with an intimate knowledge of your coverage needs.

“The underwriter is heavily involved in almost all aspects of the policy, providing a consistent and one-person ‘go-to’ contact at the company for all things Lebanon Valley,” says John Pelka, Assistant Underwriting Manager for LVIC.   

David Schweitzer oversees claims enterprise-wide, relying on a network of in-house and independent adjusters. He enjoys a record of settling claims efficiently and consistently, with very few settlements challenged by policyholders. 

There is a misconception that the objective of claims is to save the company as much money as possible or that the adjuster somehow gets a piece of the action. Not so, says Schweitzer, who points out that an overwhelming majority of the initial claims come from the independent agents. After all, the face of the company belongs to the person who sold you the policy.

Here's How to File a Claim...

Please follow the sequential steps below to file your new claim.

  1. Contact your independent agent during business hours, and they will start the process by filing a Loss Notice form through LVIC’s centralized claims dispatch.

  2. If you experience an EMERGENCY claim after hours, weekends or holidays, call 570-746-9545.

 

Workers’ Compensation Claims

Workers’ Compensation claims need to be made within 24 hours of injury, and you may report that information at any time through Champion Claim Service, Inc., by calling 412-881-4560. CCS will need the following information when you are making such a claim.

If you are an employee… 

  • Address including county
  • Your telephone number
  • Your Social Security Number
  • Date of Birth
  • Marital status & number of dependents
  • Your Job title
  • Date you were hired

 

If you are an employer…

  • Address including county
  • Name of contact person
  • Contact’s phone number
  • Type of business/FEIN
  • Name of insurance company
  • Policy number with dates of coverage

 

Information pertaining to injury ...

  • How the employee was injured
  • Location of injury on body
  • Name and address of treating physician
  • Any witness names and their phone numbers
  • Where the injury occurred (i.e. street or road name)

 

Dates relevant to injury… 

  • Date and time
  • Date employer was notified
  • Date of disability
  • Date of return to work
  • Last full day employee was paid
  • Date of hire

 

Upon processing the requested information, CCS will forward copies via mail or fax to the following:

  • Lebanon Valley Insurance Company (LVI)
  • Employee
  • Employer
  • Workers’ Compensation Bureau (if there is lost time)

 

LVIC Opportunities

Did You Know?

Insurance companies paid out more than $40 billion to the victims of Hurricane Katrina of August 2005, according to the Insurance Institute of America.